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Technical Support Specialist

Why us?

Think Research is a rapidly-growing (400+ hospitals!) healthcare software company located in downtown Toronto. We are a leading provider of clinical content and software used by medical professionals to revolutionize patient care.

We are seeking a bright, highly motivated individual to join our in-house team as a Technical Support Specialist for our Client Success team. The ideal candidate is quick learner, a great problem solver, has a lot of patience, is fantastic with clients and has great communication skills (both written and verbal).

What's in it for you?

  • Unbeatable downtown location (across from Union Station)
  • A very competitive salary
  • 3 weeks paid vacation
  • Great team spirit
  • Opportunity to affect change in a very real way, everyone at Think Research knows the work they do will help their families and friends through improved health services

The kind of work you’ll be doing:

  • Field incoming technical support requests from end-users via both telephone and email and resolve issues in a timely manner
  • Reviewing documents, workflow and plans for implementation with customers/vendors
  • Coordinating, tracking and implementation new projects
  • Installing and configuring interfaces and our EntryPoint platform
  • Troubleshooting and resolving issues in regards to interface and information exchanges
  • Providing interface and related workflow solutions within the guidelines of the Client Success procedures
  • Developing solutions with the latest tools

Required qualifications:

  • 2-3 years experience in Healthcare IT
  • Post secondary degree in Computer Science or related field
  • Experience working within an IT Help Desk capacity
  • Expertise working with SQL scripting, ADFS, JSON, .NET, .IIS, ACS and HL7 would be an asset
  • Previous experience working with SaaS solutions is an asset
  • Excellent written and oral communication skills - you are most definitely a people-person
  • The capacity to think creatively and apply your well-developed problem solving skills
  • The ability to communicate technical information to a non-technical audience
  • The capability to work independently, as well as in a team capacity
  • The ability to multi-task in a fun, fast-paced team environment while at the same time maintaining a professional relationship with our clients


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