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Technical Writer

Why us?

Think Research is a disruptive and rapidly growing software company that is changing the way healthcare is delivered across Canada, in the U.S. and EU. We are passionate about what we do, and even more so about the amazing people that help make what we do possible.

We’re growing fast and we need all hands on deck. Hungry to make a change that will affect millions? Well grab a quick snack, we're looking for you.

  • Be part of something special. It’s not every day that you get to change the way your friends and family are cared for.
  • Our company culture is one of the things we are most proud of. Our friendly, talented, and energetic team makes coming into work feel like we're conquering more than just milestones in our healthcare system, but building strong friendships at the same time.
  • Unbeatable downtown location right across the street from Union Station (and 30 seconds away from 17 different Starbucks locations!).

The kind of work you'd be doing:

We are seeking a bright  individual to join our team for a 1-year contract position as a Technical Writer. We are looking for an energetic and motivated individual that has a passion for taking complex information and translating it into clear and concise technical documentation. As a member of the Product Development Team, you will play an integral role in delivering high quality software products by creating and maintaining a comprehensive suite of product documentation.

This role includes, but is not limited to the following:

  • Creating and maintaining resources for features and products including: product manuals, feature briefs and release notes
  • Collaborating with Product Owners, UX/UI Designers, and Developers to gain a full understanding of product features and functionality
  • Participating in Scrum Ceremonies to obtain information needed for product documentation
  • Reviewing documentation prepared by other team members to ensure consistency in tone and style
  • Supporting privacy and security initiatives by participating in the development of required written materials (Privacy Impact Assessment & Threat Risk Assessment)
  • Supporting Marketing with technical information required to support business development initiatives

Ideal qualifications:

  • Post-secondary degree with 2-4 years of extensive experience in technical writing with proven ability to produce high calibre product documentation
  • Proven ability to synthesize and communicate technical information with the ability to tailor content according to audience
  • Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, developers, and analysts) to develop internally and externally facing content
  • Experience designing user manuals and intuitive product briefs
  • Experience using automated marketing tools such as MailChimp
  • Must thrive and work well under pressure, excel with tight deadlines, and have excellent attention to detail
  • Self-motivated learner who takes initiative

Considered an Asset:

  • BA/BS in a related technical field (Engineering, Computer Science, Information Technology)
  • Ability to demonstrate knowledge of commonly used concepts, practices, and procedures within the IT industry
  • Experience working in Agile/Scrum
  • Experience using JIRA and G Suite Apps
  • Fluency in French
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